Acting Veteran Affairs Secretary Sloan Gibson assured Congress last week that the VA is working hard to replace its “antiquated” scheduling system, but the Obama administration first received clear notice more than five years ago about the need for an overhaul to reduce patient wait times.
“Excessive wait times are addressed by moving to a resource-based management system,” Veterans Affairs technology officials told the Obama-Biden transition team in a briefing report that included mention of VA’s “schedule replacement” project.
The Washington Times obtained the report through the Freedom of Information Act.
More than five years later, VA officials are hard pressed to explain their lack of progress.
It has taken the still-unfolding VA scandal into manipulated patient wait times — a metric the VA has used to award executive bonuses — to shine a light on the failings of the current system, which Mr. Gibson called “outdated” in recent congressional testimony.