According to internal documents, Phoenix VA hospital director Glen Grippen told an investigative team sent by departmental headquarters to leave facility premises and said that he “decides what’s going to happen around here.”
Department of Veterans Affairs headquarters sent the team out to Phoenix in order to initiate reforms at the controversial facility, following revelations of the manipulated waitlist scandal in early 2014. The team quickly learned that the hospital was not only entirely uninterested, but actively sought to interfere with the investigation and ignore any proposals from the team, The Arizona Republic reports.
The Human Resources Restoration and Revitalization task force shipped out to Phoenix last year with the hopes of fixing the litany of problems at the facility– issues that have surfaced in the media repeatedly. Some of those problems include serious understaffing caused by a broken personnel system, veterans waiting for incessantly-delayed appointments and a toxic work environment.
In particular, the HR department was entirely understaffed by roughly 30 percent. The remaining employees were using outdated records systems.