Insurance Companies Struggle With ‘Duplicate Enrollments’ Left by Chaos

“Duplicate enrollments” caused by the glitch-ridden rollout of HealthCare.Gov are complicating insurance companies’ ability to determine how many people have paid their Obamacare premiums, according to prepared congressional testimony obtained by The Daily Caller.

“Because of the challenges that surfaced with the launch of the Exchanges in October 2013, some consumers were advised to create a new account and enroll again. As a result, insurers have many duplicate enrollments in their system for which they never received any payment,” said Mark Pratt, senior vice president for state affairs at America’s Health Insurance Plans, a national association representing health insurance plans. Pratt made the statement in testimony submitted to the House Energy and Commerce Committee’s subcommittee on oversight and investigations ahead of a Wednesday morning hearing on Obamacare’s impact on the insurance industry.

“In cases where an insurer has a new enrollment for a consumer who previously enrolled, they are not expecting that original policy to be effectuated – even though that data is still reported,” Pratt testified.

“On a broad range of issues, our members have provided technical assistance and expertise to assist federal agencies in resolving the operational challenges that surrounded the launch of the new Exchanges and the website. They also have devoted significant resources to performing manual processes and work-arounds that were necessitated by the problems that surfaced in the days and weeks following the October 1 launch. Under ever-changing deadlines and operational guidance, they processed enrollment files and payments in short timeframes,” Pratt said.